Job Overview
The IT Audio Visual Specialist is responsible for providing comprehensive audio-visual (A/V) and IT support across
the organization. This role ensures the effective operation and maintenance of A/V systems and provides technical
assistance for IT-related issues to ensure seamless day-to-day operations. This position will also lead the refresh and
new built out activities related to A/V. The ideal candidate will possess a blend of technical expertise in AV systems
and IT support, with strong problem-solving skills and excellent customer service abilities. You will also troubleshoot
problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user
assistance where required.
Responsibilities
Audio Visual Support
Set up, operate, and maintain A/V equipment for meetings, conferences, presentations, and other events.
Troubleshoot and resolve A/V related issues promptly.
Coordinate with external vendors for A/V equipment procurement, installation, and maintenance.
Conduct regular maintenance and updates of A/V equipment and systems.
Perform daily checks on A/V equipment and conference rooms to proactively resolve issues.
Train staff on the proper use of A/V equipment and software.
Participate and coordinate the planned refresh of A/V equipment.
IT Support
Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365 and any other
authorized desktop applications.
Install, configure, update macOS and set up Mac systems for employees ensuring that they are configured
correctly.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized
peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, and any other authorized peripheral
equipment.
Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Perform work in compliance within specified warranty requirements.
Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and
restocks assigned parts inventory to insure proper spare parts levels.
Be responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal
service client, personal computers (PC) or notebooks that has authorized access to the network.
‘Have the capacity to learn existing and emerging technologies.
Provide direct production support services for application users by responding to operational problems that
are funneled to the team via helpdesk tickets.
Support the various applications used by staff.
Provide direct production support services for application users by responding to operational problems that
are funneled to the team via helpdesk tickets.
Other duties as assigned.
Qualifications
High school diploma
6 months to 1+ year of IT-related help desk experience required.
1 year of audio-visual support experience required.
Ability to work within a team setting.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
Demonstrate ability to effectively communicate and collaborate with diverse internal and external
stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Above average Microsoft Office skills (Word, Excel, and other applications)
Ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone.
Good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
Ability to lift 10 to 25 lbs. throughput the day.
Ability to work underneath desk if necessary.